PRIVACY POLICY

Unreal Creative is operated by Unreal Productions, LLC. In this Privacy Policy, “Unreal Creative,” “Unreal,” “we,” “us,” and “our” refer to that business. Unreal Partner Studio is a service of Unreal Creative and is not a separate legal entity. This Policy covers both Unreal Creative and Unreal Partner Studio.

This Policy explains how we collect, use, disclose, retain, and protect personal information through unrealcreative.com, related communications, and our business relationships. It applies to website visitors, prospective and existing client contacts, industry partners, vendors, and independent professionals who interact with us. Personal information means information that identifies, relates to, or can reasonably be linked to an individual, as defined by applicable law.

This Policy does not replace a signed services agreement, nondisclosure agreement, or data processing agreement. Those agreements govern their subject matter, including project confidentiality and information we process for a client, subject to applicable law. Nothing in this Policy limits rights or obligations that cannot lawfully be limited.

The information we collect depends on how you interact with us and the services involved. It may include:

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• Contact and business information: your name, email address, phone number, business address, company, job title, website, and professional contact details.

• Inquiry and relationship information: messages, service interests, project descriptions, budgets, schedules, proposals, approvals, correspondence, and marketing preferences.

• Project and production information: briefs, designs, photographs, footage, audio, voice recordings, scripts, testimonials, releases, and other files you or an authorized client provide. These materials may contain personal information about clients, talent, employees, customers, or other individuals.

• Account and transaction information: authorized account access, collaborator permissions, billing contacts, invoices, transaction references, and payment status. If payment is handled through a payment provider, that provider also processes the payment information you submit to it.

• Professional information: portfolios, work history, qualifications, availability, and other information submitted by prospective vendors or independent professionals.

• Technical and usage information: IP address, browser and device information, approximate location derived from an IP address, referring pages, pages viewed, interactions with site features, timestamps, cookie identifiers, and diagnostic or security logs. The information collected depends on the services and technologies enabled on the site.

Please provide only information relevant to your inquiry or project. Do not send passwords, payment card details, government identifiers, patient records, or other sensitive personal information through a general website form or ordinary email. If a project requires sensitive or regulated information, contact us first so we can agree on appropriate access, safeguards, and any required additional agreement.

We receive information directly from you when you contact us, submit a form, provide files, request a proposal, or work with us. We may also receive information from the organization you represent, a client or agency partner directing a project, authorized collaborators, referrals, business events, publicly available professional sources, and service providers supporting our operations. Technical information is collected through our website and the technologies described below.

When you provide information about another person or authorize access to an account, you are responsible for having the authority to do so and for providing notices and obtaining permissions required for your disclosure. This does not remove our own responsibilities under applicable law.

We use personal information as reasonably necessary to:

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• Respond to inquiries, assess project needs, prepare estimates and proposals, and communicate with you.

• Plan, produce, review, deliver, and support creative, branding, advertising, content, web, ecommerce, video, animation, visual effects, and other agreed services.

• Coordinate authorized employees, production professionals, vendors, and client representatives.

• Administer agreements, permissions, invoices, payments, and business records.

• Operate, troubleshoot, secure, and improve our website and business processes.

• Send relevant business updates or marketing communications where permitted by law and consistent with your choices.

• Prevent misuse and fraud, resolve disputes, protect legal rights, and comply with legal obligations.

We disclose information for the purposes described in this Policy, with access limited as appropriate to the recipient’s role. Recipient categories include:

• Our team and project professionals. Employees and authorized independent creative or production professionals may receive contact information, project communications, and relevant files to perform their work. Outside professionals must be bound by written confidentiality obligations before receiving confidential project information.

• Operational service providers. Hosting, website, email, file storage, backup, project management, accounting, payment, security, analytics, and production software providers may process the information needed to supply their services. For example, a storage provider may hold project files, while an accounting provider may process billing and transaction records. Providers acting on our behalf are subject to applicable contractual restrictions and data protection requirements.

• Authorized project participants. We may provide relevant project information and deliverables to the client commissioning the work, its designated agency, and other participants the client authorizes. This does not authorize public portfolio use.

• Professional advisers and legal recipients. We may disclose relevant information to lawyers, accountants, insurers, auditors, authorities, or other parties when reasonably necessary to obtain professional advice, comply with law or legal process, investigate misuse, protect safety, or establish, exercise, or defend legal claims.

• Business transaction participants. Relevant information may be disclosed during a proposed or completed merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable law and appropriate confidentiality protections.

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We may also disclose information at your direction or with any consent required by law. A service provider that independently determines how it uses information may have its own privacy notice for that processing. This does not remove our responsibilities for disclosures we make.

We use information supplied for Partner Studio engagements to evaluate and carry out the engagement, communicate with the partner, administer the relationship, and meet applicable legal obligations.

We do not publicly identify a Partner Studio engagement or publish its client names, logos, project materials, or work in our portfolio, demonstrations, case studies, social media, or other promotional materials without the partner’s prior written authorization and any other required permission. Limited disclosures needed to deliver the project, administer the relationship, or comply with law remain subject to the protections described in this Policy and the applicable agreement.

We do not use end-client contact information received solely through a Partner Studio engagement to solicit that end client for our own services. We do not contact the end client about the engagement without the partner’s authorization, except where legally required. The applicable agreement may contain additional confidentiality and client relationship protections.

Confidentiality, ownership, licensing, publicity, and file delivery terms for all client engagements are governed by the applicable written agreements. Submitting an inquiry does not, by itself, create a services agreement or a nondisclosure agreement. Before sending trade secrets or detailed confidential material for a prospective project, contact us to arrange any necessary agreement and transfer method. This does not waive any confidentiality duty imposed by law or an existing agreement.

Our services may involve access to a client’s website, ecommerce store, advertising account, mailing list, customer records, or other systems. When we process personal information solely on a client’s behalf, the client determines the purposes of that processing and we act as a service provider or processor, as applicable. We handle that information under the client’s lawful instructions, the applicable agreement, and applicable law. We do not use it for our own unrelated marketing.

The client is responsible for its privacy notices, lawful collection and instructions, and permissions for materials it supplies. We remain responsible for the obligations that apply to our role. Requests about personal information controlled by a client should normally be directed to that client. If we receive such a request, we will refer it to or coordinate with the client and provide assistance as required by law and our agreement.

Depending on the agreed workflow, we may use software with automation or artificial intelligence features to assist with tasks such as design, editing, transcription, organization, or production. Where a tool receives personal information or project files, its provider processes that information as part of providing the tool.

Our website uses Wix for hosting and website functionality. Wix and enabled integrations may use cookies, local storage, pixels, logs, and similar technologies. Essential technologies support site operation, security, and functions you request. Optional technologies, where enabled, may remember preferences, measure traffic and site performance, or support embedded media. None of this information is used by Unreal beyond essential Wix functions.

Providers of embedded content or other integrations may receive technical information when their content loads or when you interact with it. Depending on the provider and your settings, they may associate it with other information or collect information about activity over time and across websites. Their privacy notices explain their independent practices.

We do not sell personal information, share personal information for cross-context behavioral advertising, or process personal information for targeted advertising, as those terms are defined by applicable privacy law. We do not use personal information for solely automated decisions that produce legal or similarly significant effects on individuals.

If our practices change, we will update the relevant disclosures and provide any legally required choices or obtain any legally required consent before beginning the new processing. Disclosures for service delivery and business operations are described in Section 5.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal and contractual requirements. We consider the nature and sensitivity of the information, the relationship or project, ongoing support needs, agreed archival arrangements, accounting and tax requirements, security needs, limitation periods, and actual or anticipated legal claims.

Inquiry and business records are retained as needed for follow-up, relationship administration, and required recordkeeping. Project information is retained under the applicable agreement and legitimate project or legal needs. Technical and analytics records are retained for the periods needed for security, troubleshooting, and measurement; cookie durations are described in the cookie details linked above.​

When information is no longer needed, we delete it or deidentify it as appropriate. Backup copies may remain until overwritten or deleted in the ordinary backup cycle, subject to applicable deletion requirements and restrictions on further use. We may retain limited information needed to honor an opt-out or document a privacy request. Retention of project files does not create an obligation to provide indefinite archival storage or recovery services.

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and the risks involved. No website, transmission method, storage system, or service can be guaranteed completely secure. This statement does not limit any security or notification obligation imposed by law or contract.

Use approved access and file transfer methods, limit account permissions to what the project requires, and notify us promptly if you suspect unauthorized access involving our work. If a security incident creates a legal notification obligation, we will provide the notices required by applicable law and comply with applicable contractual notification requirements.

You may unsubscribe from marketing email using the unsubscribe option in the message or by contacting us. We may still send nonmarketing messages about inquiries, active projects, transactions, security, or legal matters. You may decline to provide requested information, although that may limit our ability to respond or deliver a service.

Depending on where you live, the nature of the information, and whether a law applies to our business or the processing involved, you may have rights to:

• Confirm whether we process your personal information and request access to it or information about its collection, use, and disclosure.

• Correct inaccurate information, request deletion, or obtain a portable copy.

• Opt out of legally defined sales, sharing, targeted advertising, or certain forms of profiling, where applicable.

• Limit certain uses of sensitive information, restrict or object to processing, or withdraw consent where processing relies on that consent.

• Appeal a denied request or complain to the appropriate privacy regulator.

To submit a request, email ask@unrealcreative.com with the subject “Privacy Request” and describe your request and the information or interaction involved. You do not need to create an account. We may request information reasonably necessary to verify identity or an authorized representative’s authority where appropriate and permitted by law. We will not impose identity verification on an opt-out request where the law prohibits it.

We respond within the period required by the law that applies and explain any permitted extension or denial. Rights are subject to applicable exceptions, including certain legal retention obligations and protections for other individuals. We do not unlawfully discriminate against anyone for exercising privacy rights.

If an applicable law gives you an appeal right, email ask@unrealcreative.com with the subject “Privacy Appeal,” identify the original request, and explain why you believe our response should be reconsidered. We will provide our decision and any required information about contacting the relevant regulator within the legally required period. Withdrawal of consent does not affect processing lawfully carried out before withdrawal.

Our website and general inquiry services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through these website services. If you believe a child has provided such information, contact us so we can investigate and delete it as required by law.

Client production materials may include images or information about minors. Such material is handled for the authorized project, subject to applicable law, required permissions, and the applicable agreement. It is not treated as permission to market directly to a child.

Our website may link to social platforms, payment services, portfolios, client websites, or other services operated by third parties. This Policy does not govern those parties’ independent processing, including a client’s processing on a website we designed or maintain for that client. Review the relevant provider’s or client’s privacy notice. We remain responsible for our own processing and for obligations that apply when a provider acts on our behalf.

We may update this Policy to reflect changes in our practices, services, or legal requirements. We will post the revised version with an updated date. If a change is material, we will provide additional notice, such as a prominent website notice or direct communication, where required by law. We will obtain any required consent before using information for a materially different purpose. An update does not override an existing written confidentiality or data processing agreement.

For privacy questions, concerns, or requests, contact:

Unreal Creative

Attention Privacy Requests

Email: ask@unrealcreative.com

Phone: 732.888.0055

Mail: 30 South St., Suite 2A, Freehold, NJ 07728

Website: https://unrealcreative.com